The boring (but important) stuff
Returns & Exchanges
We want you to love what you got. If something's wrong, let's talk.
All Sales Final (mostly)
Because these are a limited edition item, standard returns are tricky. BUT we want you to be in love with your piece so let's discuss. Size exchanges are not a problem.
Damaged Orders
Contact us within 7 days of receipt and be sure to snap a photo. We'll try our best to make it right.
Made with Care
A great deal of TLC goes into everything we do...beacuse we all deserve it!
✦ Return Policy
All Sales Are (mostly) Final
Because each my JennyBear piece is thoughtfully made in limited quantities, we are unable to accept standard returns but are happy to review on a case by case basis and get it sorted.
Wrong size?
We really want you to love your sweater. Be sure and review our size chart and ask any questions before ordering. Both styles are oversized so it's a personal choice if you'd like the arms a little longer and the body a little roomier. Straight forward size exchanges within the same style can definitely be discussed.
♡ Damaged, Defective & Lost Orders
Contact Us Within 7 Days
If your order arrives damaged or defective, or is lost in transit, please email us within 7 days of delivery with your order number and photographs of any damage.
Resolution
We will gladly replace your item if it is still in stock. If it is no longer available, we will issue a store credit or full refund.