The boring (but important) stuff
Shipping & Returns
We want you to love what you got. If you don't, let's talk it out and fix it!
Free shipping on domestic orders!
Domestic shipping is free! Expedited orders, if in stock, are always an option so let's discuss.
Returns are tricky, but not a no!
Because the sweaters are limited edition, the return process is a little more complicated but we will make it work on a case by case basis - please review sizing carefully!
Made with Care
While we have all of the sweaters in stock, some of the phrases you see are made to order. Pls allow 5-7 business days (MAX) for us to fulfill with selected embroidery from the collection.
✦ Shipping
Free shipping!
Free domestic U.S. shipping w/ tracking!
Processing Time
Because each sweater is limited edition and hand-embroidered, please allow up to 7 business days if not in stock to allow for local embroidery turnaround. We will be in communication with you as we go!
Tracking
Tracking information will be sent via email once your order ships.
Expedited Shipping
Need it faster? Email us at hugs@myjennybear.com and we'll find the quickest option together.
Lost or Stolen Packages
We recommend shipping to a secure address. Once a package is marked delivered by USPS, my JennyBear is not responsible for lost or stolen items.
International Orders
For European and international orders, email hugs@myjennybear.com for custom invoicing. Customers are responsible for any customs duties or import taxes.
♡ Returns
Returns are tricky (but not a no!) with custom items
Because each my JennyBear piece is thoughtfully made in limited quantities, standard returns are a bit more complex so please carefully review the size chart — both styles are loose fitting. We can assess and discuss on a case by case basis and are happy to work with you!
Damaged, Defective, or Lost Orders
If your order arrives damaged or defective, or is lost in transit, please contact us within 7 days of delivery with your order number and photographs of any damage. We will gladly replace it if still in stock — if not, we will issue a credit or refund.
Something Doesn't Feel Right?
We really want you to love your sweater. If something feels off, reach out — we're always happy to review requests with care and understanding.