The boring (but important) stuff
Shipping Policy
Packed with care and shipped from New York.
$15 Flat Rate
USPS with tracking. Free on orders over $400.
5 - 7 Day Processing
This allows additional time for restocked embroidered items.
Always Tracked
You'll get an email the moment it ships.
✦ United States
Flat Rate Shipping
$15 via USPS with tracking on all domestic orders. Free shipping on orders over $400.
Processing Time
Because each sweater is limited edition and hand-embroidered, please allow up to 7 business days for processing before your order ships.
Tracking
Tracking information will be sent via email once your order ships. Check your spam folder if you don't see it within 7 business days or hear otherwise from us!
Expedited Shipping
Need it faster? Keeping in mind the potential wait for for embroidery... just e-mail us at hugs@myjennybear.com and we'll find the quickest option together!
Lost or Stolen Packages
We recommend shipping to a secure address. Once a package is marked as delivered by USPS, my JennyBear is not responsible for lost or stolen items. If something arrives damaged, snap a photo and we will sort it out!
◦ International Orders
European & International Orders
For orders outside the United States, please email us directly at hugs@myjennybear.com for custom invoicing and shipping arrangements.
Customs & Import Taxes
International customers are responsible for any customs duties or import taxes that may apply.